- Ready-to-use simulation models
- Step-by-step tutorial packages
- Expert consultation services
Q1: What services do you offer?
A: We provide engineering resources including:
Q2: How do I book a session or request a project?
A: Simply fill out our project request form with all your requirements. Our consultants will review it and send you a customized quote with timeline.
Q3: What’s your refund policy?
A: You’ll get a full refund if:
- The project isn’t completed
- You report issues within 5 days of delivery
After 5 days with no feedback, payment is automatically released to the consultant.
Q4: How do you guarantee quality?
A: Two ways we protect you:
- Before ordering: Check consultant ratings, reviews and project history
- Payment protection: Your money stays secure until you approve the work
Q5: How will I communicate with my consultant?
A: After signing the contract, you can message directly while keeping all payments secured through our platform.
Q6: How can I track my project’s progress?
A: You’ll receive:
- Regular updates from your consultant
- Access to a client dashboard showing status
- Option to contact support if needed
Q7: What if I’m unhappy with the results?
A: You can:
- Request revisions within 5 days
- Open a dispute ticket if unresolved
(Note: No feedback after 5 days = auto-approval)
Q8: Why choose ED over direct sellers?
A: We offer:
✔ Verified expert ratings
✔ Secure payment protection
✔ Guaranteed refunds if work isn’t delivered
✔ Dispute resolution support
Q9: Where does the money go if I cancel?
A: Cancelled order funds go to your ED account balance, available for future purchases.
Q10: How do I find what I need?
A: Either:
- Browse by category
- Use the search bar
- Contact support for custom requests
Q11: Still have questions?
A: Check our Privacy Policy and Terms, or contact our support team for quick help.
Q12: How do I choose the right consultant?
A: You can message consultants before booking to discuss your project and confirm they’re the right fit.
